Christopher Stark is a seasoned expert in Customer Experience (CX) and analytics, currently serving as Senior Director of Customer Insights and Omni-Channel Experience at TransUnion. With over a decade of experience in CX, he specializes in leveraging data and advanced tools like NLP, CRM systems, and analytics platforms to drive customer satisfaction and business outcomes. His previous roles at BioReference and Khoros involved building CX programs and using insights to improve customer journeys. Stark's deep expertise in CX and data analytics makes him a key player in transforming how companies engage with their customers.

Christopher Haering is a Program Manager at Ally, specializing in analytics technology for contact centers and Voice of the Customer (VOC) data. He leads a team focused on developing AI models to enhance customer journey mapping and optimize service delivery. With a strong passion for mentorship and innovation, Christopher drives strategic insights that improve customer experiences and service operations. His expertise in customer service management and process improvement makes him a key player in fostering a culture of continuous improvement at Ally, ensuring that both customers and employees benefit from enhanced service delivery.

Mike is a strategic leader with over 15 years of experience in Professional Services, Customer Success, and Customer Experience. Currently, as Director of Consulting Services at Farlinium, he leads omnichannel experience programs for enterprise clients. Mike has deep expertise in the banking sector, having successfully established a robust Experience Management program at one of the largest U.S. financial institutions. His work focused on leveraging data to enhance customer journeys, streamline operations, and drive measurable business outcomes within highly regulated environments.

Elizabeth Erkenbrack is a leading expert in Experience Management (XM), with deep expertise in the banking and financial services sectors. As a former practitioner in the industry, she has firsthand experience implementing customer experience strategies within financial institutions. Now an omnichannel thought leader, Elizabeth helps banks and financial organizations design and execute data-driven, omnichannel programs that enhance customer journeys, optimize operations, and deliver measurable business outcomes. Her insights and leadership are transforming how financial services approach XM today.