Monday, March 16, 2026 | Seattle Hyatt at Olive 8
Healthcare Workshop
Improving Member Experiences
Healthcare Payors are navigating a period of rapid change, where shifting member expectations collide with cost containment, regulatory volatility, and increasing demand for services.
Join our exclusive healthcare workshop to create a concrete plan that delivers tangible business outcomes in 2026 and beyond. Hosted by Andrew Kropp-Sullivan, and Ryan Corkill from Farlinium, this 90-minute session will blend strategic perspective with operational depth and how-to guidance.
As a participant, you will leave equipped with a custom 90-day action plan, practical XM frameworks, and prioritized journey playbooks that you can apply immediately to align experience strategy with operational realities, regulatory constraints, and growth objectives.
All attendees are invited to an informal cocktail hour/mixer immediately following the session.
Healthcare Payor Workshop
This interactive workshop is built for Healthcare Payor leaders and forward-looking decision-makers, those shaping member experience, product strategy, quality, and operations, who want to rethink how experience can be used as a strategic lever, not just a measurement exercise.
Designed for a curated group of peers, the 90-minute session emphasizes executive-level conversation, applied insights, and real-world relevance.
- When: Mon Mar 16, 3:00pm-4:30pm
- Where: Hyatt Olive 8
- Why: Leverage hands-on direction from experts in the industry to create a custom 90-day plan that reveals hidden insights and enables strategic action.
About the Hosts
Andrew Kropp-Sullivan
Andrew Kropp-Sullivan is a Principal Consultant at Farlinium, specializing in designing and optimizing CX programs for payor, provider, and life sciences organizations. With deep industry expertise, he helps drive innovation to improve NPS, CAHPS, and retention. If you're looking to enhance your healthcare CX strategy with proven best practices, Andrew is a great resource to connect with.
Ryan Corkill
Ryan Corkill is a Solution Sales Executive at Farlinium focused on sales and solution strategy for Farlinium's Healthcare practice. He has supported execution and growth for over a dozen leading Healthcare organizations with a focus on innovation and value-based use case development.
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